Dedicated Professionals

Meet Our Team

Please call the appropriate number to report your claim directly to your insurance company.

Please have your policy number and details of your claim ready. Click below to go to individual company websites. We have provided the toll free telephone numbers for each company.

Marie Ruzek

Owner / Operator

Marie is a long time resident of the Crowsnest Pass completed most of her schooling in the area and raising her family. Marie has been the owner operator of Crowsnest Insurance for twenty years with over 25 years in insurance.

Marie has since obtained the Canadian Accredited Insurance Broker designation from the Independent Insurance Broker Association of Alberta. In 2005 she graduated from the Insurance Institute of Canada with the Chartered Insurance Professional designation.

Marie is quite involved in the needs of the clients, with her experience and knowledge in personal , commercial and farm insurance.

Joanne Liddell

customer service representative

Joanne has been with Crowsnest Insurance Agencies Ltd since 1997 working as a customer service representative, and now as a licensed broker. Having worked for Coleman Collieries Ltd, as Receptionist, for 6 years and Secretary for Royal LePage Real Estate for 20 years, she has extensive experience in dealing with the public and office procedures.

Joanne enjoys dealing with the public and works together with the brokers to meet the clients’ insurance needs.

Melissa Vanderplas

Insurance Broker

Melissa started with Crowsnest Insurance Agencies in October 2016 when she relocated from Lethbridge to the Crowsnest Pass. She has been in the Insurance industry since June 2015. Melissa is also a licensed Alberta Registry Agent since May of 2011 when she was also appointed a Commissioner for Oaths in the Province of Alberta.

Melissa completed a one year certificate in Office Administration at Lethbridge College and brings several years of experience in customer service and business management/administration.

Eleanor Bergen

Insurance Broker

Eleanor started with Crowsnest Insurance Agencies in October 2017 who brings experience in personal, commercial and farm insurance. She has been in the insurance industry for over 4 years and has also been appointed a Commissioner for Oaths in and for the Province of Alberta.


She is a resident of the Crowsnest Pass who enjoys her family, reading, hiking, horseback riding, and the outdoors. Eleanor brings many years of customer service experience as well as insurance experience. She is committed to excellence and helping others and is looking forward to a long-time career at Crowsnest Insurance Agencies.

Joanne Burke

Customer Service Representative

Eleanor started with Crowsnest Insurance Agencies in October 2017 who brings experience in personal, commercial and farm insurance. She has been in the insurance industry for over 4 years and has also been appointed a Commissioner for Oaths in and for the Province of Alberta.

20 Years Experience

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